Felicia's Blog: How 30 Seconds Can Make a Real Impact in Your Business

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How 30 Seconds Can Make a Real Impact in Your Business

What kind of an effort could you make in 30 seconds that would touch your clients so deeply? Something to think about and ask your entire staff!

Posted by Felicia Brown LMBT at 3/12/2010 8:02 AM

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3/12/2010 8:33 AM Mike Burnett wrote:
Felicia,
Another good take. We get so caught up in being the facial business or the skin business or the nails business or the hair business. We spend countless hours and dollars on advanced education so we can offer the "technically perfect" service. WHEN all we need to do is be in the "making people feel good" business. Make their day and they will not only come back they send others.
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3/12/2010 11:03 AM Teresa wrote:
Creating that type of an experience is the best thing we can do for our customers and our business. I have found that to be true in my case, many, many times. And my goal is to continue to go that extra mile in order to satisfy the customer. For me it is about striving for excellence in my work, not just the sandard quotia or mediocracy. Heartfelt Excellence always is my goal and that is what produces extreme benefit to those I serve.
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3/12/2010 7:05 PM Renee Robb-Cohen wrote:
Great article: memorable, the "awwww" moment, and funny to boot!

Renee
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3/13/2010 1:31 AM Spa Management Training wrote:
Good customer service is very important. Thanks for sharing !
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4/8/2010 9:45 PM Kat Krug wrote:
Thanks, Felicia, a great reminder for all of us. Especially now when people feel they are being taken for granted everywhere they turn - we need to let our clients know how much we truly do care about them.
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