Recently I was asked what I do to help my clients feel at ease when getting their first massage from me. When working with a new client and/or one who is new to massage and nervous or obviously stressed, I do a number of things to help them relax and get comfortable.

1) When we first meet, I introduce myself and make an effort to build some rapport with them, asking them about their day or their reason for coming to see me. I tell them a little about myself, how long I've been in practice, etc so they feel less like they're working with a stranger. I also slow my own pace and breathing down to help them slow down and verbally reassure them that I will take good care of them during the massage.

3) Before they get on the table, I make sure to show them around the office (including the bathroom), explain the entire procedure to them, discuss what areas they want me to work on or avoid, how they will be draped and so on. I also make very sure to tell them that this is their time and that they should feel free to speak up about anything they don't like - the music, my pressure, the temperature, etc. I also let them know they are free to talk and ask questions during the massage or to just enjoy the massage.

4) At the beginning of the massage and at other times when they seem to be holding their muscles, I will encourage them to take a few deep breaths and reconnect with themselves. If they are not sensitive to smells, I will put a few drops of lavender oil in the massage oil or on the sheets where they can smell it. At times, I will also use guided meditation to help them relax various body areas as well. I try to remain very sensitive to their body temperature and other cues that let me know if they are comfortable or not. If a client is emotional or starts to talk about difficult personal issues, I immediately let them know that they are in a safe and confidential environment and that their words will go no further.  

5) At the end of the session, I allow for plenty of time for the client to "come back" and remind them to sit on the table for a few minutes before jumping up. Water is always provided beside the table as is a healing or inspirational thought card for them to take if they like. People appreciate these small touches and leave knowing that they were truly cared for on my table.

If you have other suggestions about ways you make nervous  clients feel comfortable, please feel free to share them!